1. Processing Time

• Order Processing Time: Orders are typically processed within [1-3] business days.
• Custom Orders: Custom or made-to-order pieces may take longer to process, typically [5-10] business days. Customers will be notified of the expected timeline at the time of order.

2. Shipping Methods & Delivery Times

• Standard Shipping: [5-7] business days
• Expedited Shipping: [2-3] business days
• Overnight Shipping: [1] business day

Note: Delivery times are estimates and may vary depending on the destination and carrier delays beyond our control.

3. Shipping Rates

• Domestic Shipping:

  • SCP Jewellers is delighted to offer free delivery across India on all items. Enjoy fast and reliable shipping on every order with no minimum purchase required and no hidden costs.

    However, please note that free delivery is only applicable for the first exchange request. If an item needs to be exchanged a second time, an additional shipping fee will apply.

    We aim to make it easier and more affordable for you to shop the latest silver jewelry and accessories by offering free delivery. Whether you’re looking for a special gift for a loved one or treating yourself to something new, you can enjoy fast and convenient shipping straight to your doorstep.

    So, why wait? Start shopping with us, India’s premier online retailer of silver jewelry and accessories, today and take advantage of our free delivery on all orders.

• International Shipping:
  • Rates vary by destination and will be calculated at checkout.

International customers are responsible for any customs duties or taxes that may apply.

4. Packaging

• All jewelry items are carefully packaged in our branded, eco-friendly packaging to ensure they arrive in perfect condition.
• Gift wrapping is available upon request for an additional fee of $[5.00].

5. Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking information.
• You can track your order using the link provided in the email or by visiting our website and entering your order number.

6. Address Accuracy

• Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
• If you realize there is a mistake in your shipping address, please contact us immediately at [Customer Service Email] or [Customer Service Phone Number].

7. Lost or Damaged Items

• We take great care to ensure your jewelry arrives safely. However, if your package is lost or arrives damaged, please contact us within [7] days of receipt.
• For lost items, we will work with the shipping carrier to locate your package or issue a replacement.
• For damaged items, please provide photos of the damage and we will arrange a replacement or refund.

8. Returns and Exchanges

• Our full return and exchange policy can be found [here] (link to return policy).
• Note: Shipping charges are non-refundable unless the return is due to our error.

9. Contact Us

• For any questions regarding shipping, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number].

By implementing and communicating a clear shipping policy, you can enhance customer trust and reduce potential issues related to shipping. Make sure this policy is easily accessible on your website, ideally linked in the footer and visible during the checkout process.